FAQ

1. Products and Materials

  • What materials are your jewelry pieces made from?
    Our jewelry is crafted from high-quality materials, including sterling silver, 14k gold, and hypoallergenic alloys. Select items feature gemstones or cubic zirconia for added elegance.

  • Are your jewelry pieces hypoallergenic?
    Yes, most of our items are hypoallergenic and designed for sensitive skin. Please refer to the product descriptions for specific details.

  • Do you use ethically sourced materials?
    Absolutely. We are committed to sustainability and source all our materials ethically, ensuring fair practices.

2. Orders and Shipping

  • How long does it take to process an order?
    Standard orders are processed within 1–2 business days.

  • Do you offer international shipping?
    Yes, we ship worldwide! Shipping rates and delivery times vary by location.

  • How can I track my order?
    After your order is shipped, you’ll receive a tracking number via email to monitor your package's status.

3. Returns and Refunds

  • What is your return policy?
    We accept returns of unworn, non-customized items within 30 days of delivery. Refunds will be processed once the item is inspected..

  • How do I initiate a return?
    Contact our support team at support@seraphluxe.com with your order details to start the return process.

4. Care and Maintenance

  • How do I care for my jewelry?
    Store your jewelry in a dry, cool place and avoid exposure to chemicals, perfumes, or water. Clean with a soft cloth to maintain its shine.

  • Are your pieces water-resistant?
    While many of our items are water-resistant, we recommend removing them before swimming or showering to preserve their finish.

5. Payment and Discounts

  • What payment methods do you accept?
    We accept major credit cards, PayPal, and other secure payment options listed at checkout.

  • Are there discounts for bulk or bridal orders?
    Yes, we offer discounts for bulk purchases. Contact us for a personalized quote.

6. Contact and Support

  • How do I reach customer support?
    Email us at support@seraphluxe.com Our team responds within 24 hours on business days.

  • What should I do if I receive a damaged or incorrect item?
    Please email us within 7 days of delivery with photos of the item, and we’ll arrange a replacement or refund.