FAQ

Q1: What materials are used in seraphluxe earrings?

A1: Our earrings are crafted using high-grade alloy metals, premium cubic zirconia, simulated gemstones, and durable plating finishes designed for long-lasting wear. Many of our pieces are hypoallergenic and safe for sensitive ears. Please refer to individual product descriptions for specific material details.

Q2: What are your shipping rates and delivery times?

A2: We offer Standard Shipping ($5.99 for orders between $0.00 and $49.00), Expedited Shipping ($8.99), and Free Shipping on all orders totaling $49.00 and above. Standard delivery times typically range from 10 to 20 business days depending on your shipping destination and customs processing.

Q3: How can I track my order?

A3: Once your order is processed and shipped from our fulfillment center, you will receive a confirmation email containing your tracking number and a link to monitor your package's delivery progress in real-time.

Q4: Do you accept returns and refunds?

A4: Yes, we accept returns and refunds under specific conditions outlined in our Return Policy. Items must be returned in their original condition and packaging to our designated return facility. Please contact service@seraphluxe.com before initiating any return.

Q5: What are your customer support operating hours?

A5: Our support team is available from Monday to Friday, 9:00 AM to 6:00 PM PDT. We are closed on weekends and major public holidays, but you can email us anytime and we will respond promptly on the next business day.

Effective Date: January 1, 2026

Last Updated: January 1, 2026